Modified on Wed, 01 Mar 2023 at 02:58 AM


Assess your overall performance using our in-built analytics tools

Dashboard’s dashboard provides you with a quick update on the latest status of your conversations. You can assess the number of cases that are currently pending and their respective conditions - whether an agent has picked up the case, is waiting for a customer reply, or for internal communication. 

Case Report’s Case Report is a comprehensive view of your overall performance. You can use case Reports to monitor the chat traffic and explore the trends of your case performance metrics. Furthermore, you can generate and export custom Reports by adjusting the timeline of analysis and highlighting key performance indicators.

Topics Report

Topics Reports let you understand the context of all incoming conversations handled by your agents. You can observe the chat volume for each Topic and their trends in this Report.

Agent Report

With Agent Reports, you can evaluate your agents’ productivity using metrics such as agent availability and case resolution time. It refreshes on a daily basis.

Channel Report

This Performance Report helps you understand chat traffic better by segmenting the conversations based on their respective messaging channels. You can manage your resources by dedicating agents to channels with a huge influx of new conversations.

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