Why is my WhatsApp number disabled?

Modified on Wed, 25 Jan 2023 at 05:37 AM

WhatsApp disables your account when one or more of its policies are violated. If you repeatedly violate WhatsApp’s high-risk categories mentioned in WhatsApp commerce policy, then you may start seeing messaging restrictions that gradually increase in duration, like:

  • 1 or 3-day block on sending business-initiated messages

  • 5 or 7-day block on sending business-initiated messages and responding to customer-initiated messages

  • Eventually be permanently disabled from the WhatsApp Business Platform, if the business does not make changes after multiple warnings and feature limits

All violations can be appealed within 90 days of being received.

To know more about why your account is disabled, follow the steps below:

Log into Facebook Business Manager. Click on the hamburger menu and select “Account Quality

Your account activity issues will be listed here. 

Click on “See details” to view the violation details which is comprised of:

  • Summary of policy violated and link to the policy itself.

  • Examples of which content is allowed or disallowed based on that policy.

  • Whether there are any active restrictions on the account and what happens if the violation happens again.

  • How to avoid future policy violations and links to helpful resources.

  • How to appeal.

An example of policy violation details is given below for reference

You can appeal to WhatsApp to change the status of your restricted/disabled accounts. To do this, select one of the activity issues that are available for review and click “Request Review”. You can describe the reason behind your request for review and submit.

The WhatsApp team will review your request within 24 to 48 hours. The status of the appealed violation may either remain Unchanged or be set as Reversed

To prevent future violations, ensure that WhatsApp policies are followed through and through.

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