If you have customers reaching out to you via your Facebook page, connect Facebook to Donut.cx along with your other channels and respond to all conversations from Donut.cx's Team Inbox.
Go to Settings → Integrations
Click “Connect” on Facebook
Before proceeding to integrate, ensure you have the following:
A Facebook Business Account
A Facebook Business Page
Admin access to the Business page
Click on "Connect To Facebook"
You will be redirected to Facebook. Log into your Facebook Business Account.
Select the business page that you want to use. Click “Next”. Allow access to all the requests. Removing access might cause problems in using your Donut.cx account. Click “Done”.
You have successfully approved Donut.cx to message on behalf of your Facebook page. After approval, your Donut.cx - Facebook Integration page will look like this:
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